Refund Policy
At Mvstlove (“we,” “us,” or “our”), we strive to provide valuable information and reviews for apps and plugins to help you make informed decisions. As our website primarily provides reviews and informational content, we generally do not offer products or services for direct purchase. However, if we offer any paid services, such as premium memberships or downloadable content, the following refund policy applies.
1. Eligibility for Refunds
We want you to be satisfied with your experience on our Website. If you are not satisfied with any paid service you have purchased, you may be eligible for a refund under certain conditions:
1.1 Digital Products and Services
Refunds for digital products or services (e.g., premium memberships, downloadable content, or exclusive features) are considered on a case-by-case basis. You may be eligible for a refund if:
- You experience technical difficulties that prevent you from accessing or using the purchased service.
- You request a refund within 30 days of purchase, and you have not substantially used or benefited from the service.
1.2 Non-Refundable Items
Certain services or products may not be eligible for a refund, including but not limited to:
- Services that have already been fully delivered or used.
- Subscriptions or memberships after significant use of premium content.
- Non-refundable promotional or discounted products.
2. How to Request a Refund
To request a refund, please contact us via support@mvstlove.com. Your request should include:
- Your name and email address used for the purchase.
- The date of purchase and a description of the product or service.
- The reason for requesting the refund.
We will evaluate your request and, if approved, issue a refund within 1 – 3 business days. Refunds will be credited to the original payment method used at the time of purchase.
3. Processing Time
Once a refund is approved, we will process the refund within 7-10 business days. Depending on your bank or payment provider, it may take additional time for the refund to appear on your statement.
4. Cancellations
If you have purchased a subscription or recurring service (such as a premium membership), you may cancel it at any time. Cancellations will take effect at the end of the current billing cycle, and you will not be charged for the following cycle. Please note that we do not provide partial refunds for unused portions of a subscription.
To cancel a subscription, please log in to the user account and change your subscription status.
5. Exceptions
We reserve the right to deny refund requests if we determine, in our sole discretion, that:
- The request is fraudulent or made in bad faith.
- The service or product has already been substantially used or delivered.
- The request falls outside of our refund policy’s stated terms.
6. Changes to the Refund Policy
We reserve the right to modify or update this Refund Policy at any time. Any changes will be posted on this page with a new “Last Updated” date. It is your responsibility to review this policy periodically to stay informed about any changes.
7. Contact Us
If you have any questions about this Refund Policy or need assistance with a refund request, please contact us at:
Email: support@mvstlove.com
By purchasing any products or services from our Website, you acknowledge that you have read and agree to this Refund Policy.